With its powerful, electric punch and binding capacity of up to 130 pages, the Fellowes Galaxy e-Wire is suitable for frequent use in an office setting. Below is a list of helpful hints for troubleshooting common problems with the Galaxy e-Wire wire binding machine:

Problem:

  • The green power indicator light is not on.

Possible Solution:

  • This usually indicates that the machine is not turned on. To turn on the Fellowes Galaxy e-Wire, simply switch the power button on the back of the machine (next to the plug inlet) to the “on” position.

Problem:

  • The standby indicator light is red.

Possible Solution:

  • The machine has overloaded during the punching process. To release the punching dies and reset the machine, press the punch button. Repeat this process until the punching cycle is complete.

Problem:

  • The wire binding spine won’t close tightly enough to create a secure bind.

Possible Solution:

  • If the wire closer is set at too large of a diameter, the wire will not close appropriately. Adjust the closure lock setting to match the size of your wire binding spine.

Problem:

  • The edges of the holes are damaged during punching.

Possible Solution:

  • Damaged holes can indicate that the machine is being overloaded. If you are punching plastic covers, try punching them with a few sheets of regular paper to reduce damage around the holes. If you are only punching paper, try reducing the number of sheets that you are punching.

Problem:

  • The waste tray leaks.

Possible Solutions:

  • The waste tray may not be correctly inserted and/or need to be emptied. Ensure that the tray is emptied and remove any debris that is blocking the tray from being fully inserted.
  • The “burst feature” may have been activate. Empty the waste tray and close the “burst feature.”

Problem:

  • The punched holes are not located centrally on the document.

Possible Solution:

  • The edge guide, which controls the placement of your document within the punching throat, has not been properly set. Adjust the edge guide to match the size of your sheets before punching.

Problem:

  • The machine will not punch any documents.

Possible Solution:

  • This may be caused by blockage within the machine. Empty the waste tray and check for blockage in the punching throat.

Problem:

  • The punched holes are not parallel to the edge of the paper.

Possible Solution:

  • If debris is stuck below the punching dies, then the holes may be misaligned. Use a piece of stiff cardboard to clear the paper entry, sliding it back and forth until all debris is pushed into the waste tray.

Problem:

  • The ends of the document have partially-punched holes.

Possible Solution:

  • The sheets are not properly aligned within the punching throat. Adjust the edge guide and punch test sheets to ensure proper placement, repeating as necessary until the holes are in the desired positions.

Problem:

  • The sheets fall out of the document after the wire binding spine is closed.

Possible Solution:

  • The wire has not been properly closed. Re-insert the document into the wire closer and repeat the closing process to improve the closure of the spine. If you are binding multiple documents of the same size, adjust the setting on the closure lock to a smaller diameter.

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